Complaints Procedure
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please address a letter or email to the surgery containing the details of the complaint. You will be contacted shortly after in order to resolve the problem.
Please use the surgery's general email address blakeney.surgery@nhs.net for the attention of Debbie Bird, Admin Manager.