Statement of Purpose


Statement of purpose

Health and Social Care Act 2008


Service provider


Blakeney Surgery

Address line 1






Post code

GL15 4ED


01594 510225


01594 516074

Practice Manager


Aims and objectives

1. To provide a high standard of medical care

2. Be committed to our patients needs

3. Act with integrity and complete confidentiality

4. Be courteous, approachable, friendly and accommodating

5. Ensure safe and effective services and environment

6. Treat all patients and staff with dignity, respect and honesty

7. Ensure that every individual is treated fairly and without discrimination



Dr Stefan Scheuner - MB bch, FRG, MRCGP


Dr Anna Raymond - MBchb, DRCOG


The organisational structure of the practice


Blakeney Surgery is a partnership. The partners are Dr S Scheuner and Dr A Raymond.

The practice opening times are 8am to 6.30pm, Monday-Friday. The surgery is closed between 1pm and 2pm each day for lunch.




Comments, suggestions and complaints

Blakeney Surgery is always looking for ways to improve the services it offers to patients. We want to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers.

If you have a complaint about the service you have received from any member of staff working in this practice, please let us know in writing to the practice manager. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.



Patients' charter

We are dedicated to meeting the requirements of all patients and to providing the best possible care. Your health care is a partnership between yourself and our Primary Health Care Team.

An understanding of each other’s needs and full cooperation is important to build and maintain a successful partnership.


  • We aim to provide a personal, friendly and confidential service to our patients.
  • We will treat all patients equally with dignity and respect.
  • We aim to support patients in leading a healthier lifestyle and provide information so that an informed choice may be made.
  • We aim to keep patients informed of our services, their rights and any other information which directly affects health treatment.
  • We will offer access to our services in line with the patients' assessed need.
  • We will monitor and improve our systems to ensure we operate as efficiently as possible within the resources available to us.
  • We operate a practice "Complaints and Comments" procedure which may be used in confidence.
  • We welcome and consider all feedback from patients on our services.


  • Keep appointments made with us or cancel in plenty of time.
  • Only request a home visit if you are too ill to attend surgery.
  • Bear with us if there is a delay - this may be due to another patient needing additional time or an emergency. We will try and keep you informed of anticipated delays.
  • Use our service responsibly and do not expect immediate treatment for non-urgent/routine conditions.
  • Utilise the services of other professionals in the practice when directed to do so - the GP is not always the most appropriate person to see.
  • Use other avenues of help - pharmacy, NHS Direct etc where appropriate.
  • Allow sufficient time for processing of repeat prescription requests (48 hours) and do not pressure staff to process unauthorised medication requests.
  • Keep us informed of any name, address and telephone number changes.
  • Treat us with courtesy and respect.




Treatment and services provided by the practice

Routine medical check ups

Medication reviews

Repeat prescription service

Management of Diabetes, Asthma, Hypertension, Coronary heart disease, COPD

Minor surgery (joint injections and removal of moles, warts etc)


Contraception services (pill checks, coil and implant insertion and removal)



Health visitor clinic

District nurse service


24hr ambulatory blood pressure monitoring

Smoking cessation clinic

Ear syringing

NHS health checks

Dietary advice


Additionally we are pleased to offer the following private clinics at the surgery




Emmett therapy













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